Posted: Jun 7, 2025

Service Coordinator Lead

Full-time

Salary: $14.33

Application Deadline: Jun 20, 2025

Seeking a highly organized and service-driven Service Coordinator Lead to support and guide a team of Service Coordinators delivering essential community services through mobile pop-up locations. This leadership role combines direct service with team oversight, training, and administrative responsibilities including data collection, auditing, and the processing of emergency assistance funds.

Key Responsibilities:

Travel to and support pop-up service locations across the county.
Assist with the setup and breakdown of equipment at pop-up events (tables, chairs, signage, computers).
Lead and train Service Coordinators on application processes, data entry, customer service, and community engagement standards.
Serve as backup coverage at pop-up sites as needed.
Oversee the collection, review, and auditing of completed applications and documentation to ensure accuracy and compliance with program guidelines.
Support data collection efforts and contribute to regular reports for internal and external stakeholders.
Act as the point person for managing and processing emergency fund requests, ensuring all documentation is complete and in line with program requirements.
Provide on-site support and guidance to staff, troubleshoot challenges, and help resolve client issues as they arise.
Maintain up-to-date knowledge of available resources, eligibility criteria, and policy changes.
Work closely with program managers and leadership to support continuous improvement and consistency across service delivery

Qualifications:

Minimum 2 years of experience in a customer-facing or community-based service role.
Prior experience in a team lead, supervisory, or project management capacity.
Excellent customer service and communication skills, with the ability to mentor others.
Strong attention to detail, especially in reviewing forms and entering data.
Proficiency with computers, electronic databases, and Microsoft Office applications.
Ability to manage multiple tasks, meet deadlines, and work independently.
Comfortable with lifting and transporting materials for event setup.
Valid driver’s license, reliable transportation, and willingness to travel throughout the county.

Requirements:

Must have a valid driver’s license, reliable transportation, and ability to travel throughout the county.

Hours – 8am – 5pm, Monday -Friday

Pay - $14.33 per hour

Length of assignment – Temporary until end of September 2025 and possible temp-to-hire based on funding

Contact Penmac at (870) 743-3007

About Penmac Staffing
Penmac Staffing helps companies find qualified, reliable workers for excellent job opportunities. Our services are free to job seekers and employees. Penmac provides an affordable health insurance option for all employees with no waiting period! Penmac has been placing people first for over 30 years. We are proud to be America’s largest 100% employee-owned staffing company. Penmac is an Equal Opportunity Employer.