Call Center Representative

Penmac is recruiting for a detail-oriented and customer-focused Call Center Representative to support the maintenance operations. In this role, you will handle incoming calls from vendors regarding trucking equipment repairs. You will be responsible for discussing repair needs, pricing, and estimated repair times, and ensuring the information aligns with internal standards.

Seeking a candidate with maintenance experience and knowledge.  

Key Responsibilities:

• Receive and respond to incoming calls from vendors regarding equipment repair needs.
• Discuss and confirm pricing and estimated time required for repairs.
• Compare vendor-provided information with company standards and guidelines.
• Create accurate purchase orders based on approved repairs.
• Perform data entry of all relevant details into the maintenance management software.
• Maintain clear communication and documentation for each service case.

Requirements:

• Strong verbal and written communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to analyze and compare information against set standards.
• Availability to work within the required time window (5:00 a.m. to midnight).
• Willingness to start on day shift and transition to a night shift as required.
• Prior experience in a call center, logistics, or maintenance support role is a plus.

Hours – day shift hours to start, eventually will transition to night shift (there is no set time for this to happen), must be able to work between 5am – midnight.  

Pay - $19.50 per hour 

Length of assignment – Long term temporary with an opportunity to be hired in the future 

Contact the Penmac office at 870-743-3007 

About Penmac Staffing  
Penmac Staffing helps companies find qualified, reliable workers for excellent job opportunities. Our services are free to job seekers and employees. Penmac provides an affordable health insurance option for all employees with no waiting period! Penmac has been placing people first for over 30 years. We are proud to be America’s largest 100% employee-owned staffing company. Penmac is an Equal Opportunity Employer.